Frequently Asked Questions

We’ve tried to answer the main questions we get asked, but if we missed any, please get in touch.

All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security StandardsWe do not accept returns or exchanges unless the item you purchased is defective or faulty. If you receive a defective or faulty item, please contact us at HELLO@BUMBLE-BEEZ.COM with the details of the product and the fault, remember to include your order details.  We will supply a return address via email.

Upon the receipt of the returned product, we will fully examine it and notify you via email within 5-7 working days whether you are entitled to a refund or a replacement as a result of the defect. If you are entitled to a replacement or refund, we will replace the product or refund the purchase price, using the original method of payment within 5-10 working days. Please note your shipping cost will be deducted from your refund, as we do not reimburse return cost. Council, which is a joint effort of brands like Visa, MasterCard, American Express, and Discover.

All orders (excluding the Twin Bath) within the UK will be sent via Royal Mail 1st Class Delivery Service within 3-5 working days of purchase.

The Twin Bath will be sent via Parcelforce Delivery Service within 1 working day of purchase.

Full tracking will be available once your order is dispatched.

Yes, we offer worldwide shipping and rates are calculated at checkout.

Free worldwide shipping is available for all orders over £50.

We accept all major credit/ debit cards via Stripe.

All pages including the payment pages used on our site are secure – you can safely enter your card details to pay for your order.

If in the unlikely case you haven’t received your order, and you have waited the time described in the shipping option, please contact us at HELLO@BUMBLE-BEEZ.COM

If you have placed an order for a product that is currently showing as a pre-sale item, the estimated available date to ship will be clearly shown next to the product.

We are a UK-based company and time zones will vary. Please allow 24-48 hours for an email response.

Orders are usually shipped out within 24 hours, so please note that any address changes will need to be sent within 24 hours of placing an order.

Address amendments after dispatch aren’t possible due to the courier and customs.